| Customer RETURN Policy :-) |
We'll give your money back on any item* returned within 30 days. |
LESS ORIGINAL SHIPPING COST TO BRING THE ITEM TO YOU.
If we have made an error we will pay for
any return shipping and refund you any original shipping.
For bracing items such as, CAM WALKERS, ANKLE braces, Knee braces,
Thumb splints, Wrist Braces and Night Splint, and XeroSox Cast Covers, these items are hygenic and cannot be resold
if they have been worn.
If
you have worn this item for a period of time by law you cannot return it.
----If
you simply tried them on and need to return due to size it is returnable.
Time is counted from product arrival date at your door (see your UPS tracking) to the date you contact
us by the above submission form.
After 30 days please
observe the following restocking fees:
30+ days 20% restocking
fee.
45+ days 30% restocking fee.
Past 45 days, no refunds.
*Vaco Cast, Darco and DeRoyal Products have a 20% restocking fee.
This fee can be waived if the customer placed a re-order of the same item.
Be careful when you open your items.
Please
keep the original packing material.
Any item returned without the original packaging or damaged packaging will have a
25% restocking fee. We can't resell goods with damaged packaging.
NOTE: We don't do exchanges of merchandise since the cost of shipping would
be charged again by UPS or FEDEX. This cost would need to be accounted for. If you need a different
size. Place the order for the new item again and ship the wrong size item back . If
you made a size error you will need to pay for the shipping again. Size charts are from the manufacture and not created by
Supplies Central. If we made an error we will be happy to pay for any return costs and provide exchanges.
Please realize that online clothing stores, shoe stores,
and other online apparel stores have similar policies. Just as clothing differs in size per store or brand, the same
is true with bracing items. We get the size chart from the manufacture and it is based upon average person size.
If you are larger or say have wider feet or calves. You may experience an incorrect size issue. Please realize
we cannot pay for shipping returns due to issues such as this. We are not able to account for your size difference.
The following exceptions below apply:
1. The original shipping cost was already paid to bring the item to you. UPS
or FEDEX has already billed for their service and that money is not refundable. The original shipping cost
is not refundable. (The exception to this is we made a mistake or you have a defective item. We will then
gladly refund all of your money.) (Please note that Next Day and 2ND Day Air items will only be refunded at the ground rate
for defective items.)
2. You pay the return shipping.
Please contact us for a Return Authorization number using the submission form.
If an item is return without an RA# the restocking fee will be 25%.
3.
When you return the item please ship it in a box with protective padding. Do NOT SHIP IT IN AN ENVELOPE
EVEN IF IT IS PADDED. Some soft items get damaged and we cannot sell them again. If
they arrive damaged we will let you know so you can claim against the shipping company. We are sorry there will
be no refund for damaged returns. The postal service provides FREE BOXES. (We still need this even if it
was our mistake or defective.)
4. If this is a bracing
item (cam walkers, ankle, knee braces, ect.) Please return it unused in its original packaging.
By law we can not take anything back if it shows signs of wear.
Defectiveness
will be determined by the manufacturer.
Cast
Saw Warranty USED CAST SAWS:
(30 Day return policy)- We will refund any
saw, less original and return shipping, not working up to 30 days after purchase date. After 30 days from
Purchase Date customer will be responsible for cast saw repairs. Item must be completely dead or non-functional
for 30 Warranty return. Warranty is given as money back less original shipping. Customer
must pay return shipping cost. Saws with vacuums may also diminish in sucking power, but must be completely
non-functional for return. Used saws may diminish in power over time or show some wear and tear.
Intentional damage will be noticed. Each saw is fully tested and in perfect working condition upon
leaving our site. If damage occurs in shipping you must notify us right away of damage so we can claim
the insurance with UPS. All saws are subject to inspection upon return. We may or may
not carry replacement bags for vacuums or blades for cast saws.
NEW CAST
SAWS HAVE 1 YEAR PARTS AND LABOR FROM DATE OF PURCHASE.
Please
allow up to 2 weeks to process the refund.
suppliescentral@yahoo.com
Please provide tracking via email to the address above
to verify the return.
Our Website is open 24hrs/7Days.
Our office hours are Mon-Friday 9AM-4PM eastern time.
CLOSED WEEKENDS and HOLIDAYS.
Please allow up to 3 BUSINESS DAYS for us to reply with an RA#.
DO NOT SHIP UNTIL YOU RECEIVE AN RA#
CUSTOMER
PAYS RETURNS SHIPPING COSTS and Original Shipping cost are NON REFUNDABLE unless it is due to our error.
